Last updated: 2026
Senses Royal Thai Massage respects your privacy. This policy explains what personal information we may collect through our website, booking system and direct contact with you, why we use it and the choices available to you.
Information we may collect
We may collect information you provide when you book, buy a gift certificate, contact us or join our email list. This may include your name, email address, phone number, appointment details, gift-certificate details and information you choose to share about treatment preferences or relevant health considerations.
Payment information is processed by the payment provider connected to our booking system. Senses does not need to store your full payment-card number on this website.
We may also receive technical information about use of the website, including IP address, device and browser information, pages viewed, referral source and interactions with booking or contact controls. Cookies and analytics tools may be used for this purpose.
How we use information
We may use personal information to:
manage appointments, enquiries, payments and gift certificates;
provide treatment and respond to preferences or information you choose to share;
send appointment-related messages;
send marketing email where you have agreed to receive it;
improve our website, services and customer experience;
maintain business records and meet legal obligations;
detect or prevent misuse, fraud or security issues.
Service providers
We may use service providers for online booking, payments, website hosting, analytics, email, reviews and other business functions. They may process personal information only as needed to provide those services and subject to their own privacy and security obligations.
We do not sell or rent your personal information.
Storage and security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, use, change or disclosure. No website or online service can guarantee complete security.
Access and correction
You may ask to access or correct personal information Senses holds about you. Contact us using the details below. We may need to verify your identity before responding.
Marketing choices
You can unsubscribe from marketing email using the link in the message or by contacting Senses. Appointment and transaction messages may still be sent where needed to provide the service you requested.
Cookies
The website may use necessary cookies and, where enabled, analytics or advertising cookies. You can control many cookies through your browser settings. Disabling some cookies may affect website or booking functions.
Changes to this policy
We may update this policy when our website, providers or legal obligations change. The latest version will be published on this page with its update date.
Contact
Senses Royal Thai Massage Level 1, 231 Queen Street Richmond, Tasman 7020
Phone: 03 544 0388 or 027 959 9888
Email: support@sensesroyalspa.co.nz
